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Post by Gerard on Mar 24, 2016 4:59:01 GMT -5
Last Wednesday I applied to change my ISP from ISP A to ISP B. The whole process seems to be organized by ladies in the Philippines who speak hardly any English. Anyway a new modem was on my doorstep yesterday morning. Then this morning I found my internet had been disconnected. So I plugged in the new modem, and it said "Your internet connection is currently down. Check that your username [sic] is correct and re-enter your password." There was only one problem, namely that I had not been given either a username or a password. (These passwords are I find a hideous and unnecessary trans-Atlantic custom.) So in the evening - fearing not having a connection until Wednesday - I was forced to tele-phone the Philippines, something I had hoped to avoid. I asked the young lady for a password. She asked me four times whether I had a "mobile phone" and I replied not four times. She then dictated me a password (which I had difficulty in understanding). I keyed it in, but the modem still did not work. Then she asked whether I had any noise on my tele-phone. I said, not really, but the dialling tone has changed. Then she told me three times to ring the noisy telephone department to-morrow (Good Friday), and I told her three times that there was not really any noise as such. She said "please hang on" but after a couple of minutes I hung up. Upon returning to the modem I saw that it had gone green and started to work all by itself. But now I hesitate to switch it off!
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Post by ahinton on Mar 24, 2016 5:23:53 GMT -5
Last Wednesday I applied to change my ISP from ISP A to ISP B. The whole process seems to be organized by ladies in the Philippines who speak hardly any English. Anyway a new modem was on my doorstep yesterday morning. Then this morning I found my internet had been disconnected. So I plugged in the new modem, and it said "Your internet connection is currently down. Check that your username [sic] is correct and re-enter your password." There was only one problem, namely that I had not been given either a username or a password. (These passwords are I find a hideous and unnecessary trans-Atlantic custom.) So in the evening - fearing not having a connection until Wednesday - I was forced to tele-phone the Philippines, something I had hoped to avoid. I asked the young lady for a password. She asked me four times whether I had a "mobile phone" and I replied not four times. She then dictated me a password (which I had difficulty in understanding). I keyed it in, but the modem still did not work. Then she asked whether I had any noise on my tele-phone. I said, not really, but the dialling tone has changed. Then she told me three times to ring the noisy telephone department to-morrow (Good Friday), and I told her three times that there was not really any noise as such. She said "please hang on" but after a couple of minutes I hung up. Upon returning to the modem I saw that it had gone green and started to work all by itself. But now I hesitate to switch it off! This kind of experience is sadly far from uncommon. So many firms use call centres either in India or the Philippines in which, in my experience, an acceptable grasp of basic English appears to elude the vast majority of their doubtless woefully underpaid employees; this frequently encountered language problem is all too often exacerbated by an irritating habit of reading from a script rather than attempting to engage in actual conversations with callers. Passwords are indeed a nuisance, especially as one needs so very many of them these days and not all who require their use have the same standards of acceptability for them; however, for one thing they are not a "trans-Atlantic [by which you presumably mean "American"] custom" and, for another, there is now a distinct possibility that voice recognition might in time come to replace them which, provided that it works, can only be a good thing. As to your phone, perhaps it might work better if it were not hyphenated! I hope that your connectivity remains reliable! I keep mine on 24/7 so you might be wise to do the same, as you imply that you might do for fear of the adverse consequences if you don't! |
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Post by Gerard on Mar 25, 2016 2:07:25 GMT -5
I keep mine on 24/7 . . . Well I took the plunge and it does still work. Normally I restart the modem about four or five times daily, because when left on too long it tends to slow down and sometimes refuses to connect at all. |
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